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All help topics

Getting Started

What is Ampworld?

Ampworld is a platform for models with physical differences. You can browse public model profiles and buy videos, photosets and DVD downloads. Getting Started 1 min read

Step by step

  1. Browse the public model profiles on the Models page.
  2. Read more about the mission on the About page.
  3. Create a free account to buy and download content.
When to contact support: For general questions the form and help pages do not answer, contact support.
Open Application

How does Ampworld work?

You create an account, choose content from a model, pay with PayPal, crypto or credits, and then find your content under My Downloads. Getting Started 1 min read

Step by step

  1. Create a free account and sign in.
  2. Open a model profile and choose a video, photoset or DVD download.
  3. Pay with PayPal, crypto, or use credits.
  4. After the payment completes, open My Downloads to view or download your content.
When to contact support: If a completed payment does not unlock your content after some time, contact support with your order number.
Sign In Open Credits

How do I create an account?

You can register with your email address on the sign-up page, or sign in with Google, Facebook, Twitter or Yahoo. Getting Started 1 min read

Step by step

  1. Open the Sign Up page.
  2. Enter your email address and choose a password.
  3. Submit the form.
  4. Alternatively, use one of the social buttons (Google, Facebook, Twitter, Yahoo) on the Sign In page — an account is created automatically.
When to contact support: If registration fails repeatedly or no confirmation arrives, contact support with your email address.
Sign In

How do I sign in?

Sign in with your email and password, or with the same social button (Google, Facebook, Twitter, Yahoo) you used before. Getting Started 1 min read

Step by step

  1. Open the Sign In page.
  2. Enter your email address and your password. Watch for Caps Lock.
  3. If you signed up with a social button, click that same button instead.
  4. If the password does not work, click Forgot Password?.
When to contact support: If no sign-in method works and the reset email does not arrive, contact support with your account email.
Sign In Reset Password

How do I reset my password?

Use the Forgot Password link on the Sign In page. You will receive an email with reset instructions. Getting Started 1 min read

Step by step

  1. Open the Sign In page.
  2. Click Forgot Password?.
  3. Enter your account email address and submit.
  4. Open the email you receive and follow the reset steps.
  5. Sign in with your new password.
When to contact support: If the reset email does not arrive after some time (also check spam), contact support with your account email.
Reset Password Sign In

How do I use Facebook or another social login?

Ampworld supports sign-in with Google, Facebook, Twitter and Yahoo. Always use the same button you signed up with. Getting Started 1 min read

Step by step

  1. Open the Sign In page.
  2. Click the button of the service you want to use (Google, Facebook, Twitter or Yahoo).
  3. Complete the sign-in prompts of that service.
  4. You are returned to Ampworld and signed in.
When to contact support: If your usual social button stops working and no other method works, contact support with your account email.
Sign In Reset Password

How do I find models?

All public model profiles are listed on the Models page. Each profile links to that model's videos, photosets and DVD downloads. Getting Started 1 min read

Step by step

  1. Open the Models page from the main navigation.
  2. Browse the list or use the category pages.
  3. Click a model to open the profile.
  4. From the profile, open the videos, photosets or DVD downloads of that model.
When to contact support: If a model page does not load correctly, contact support and name the model.

How do I find videos, photosets and DVD downloads?

Every model profile links to that model's content. Videos, photosets and DVD downloads each have their own overview pages per model. Getting Started 1 min read

Step by step

  1. Open a model profile from the Models page.
  2. Choose Videos, Photosets or DVD Downloads on the profile.
  3. Open an item to see its details and price.
When to contact support: If a content page shows an error, contact support and name the exact title.

How do I buy content?

Sign in, choose an item, then pay with PayPal, with crypto, or unlock it directly with credits. All prices are in USD. Getting Started 1 min read Sign in required

Step by step

  1. Sign in to your account.
  2. Open the video, photoset or DVD download you want.
  3. Choose a payment option: PayPal, crypto, or credits.
  4. You can also add several items to the Cart and check out together.
  5. After the payment completes, the content appears under My Downloads.
When to contact support: If you were charged but the content did not unlock after some time, contact support with your order number.
Open Cart Open Credits

Where do I find purchased content?

Purchased content appears under My Downloads. Your complete payment and order history appears under Orders. Getting Started 1 min read Sign in required

Step by step

  1. Sign in with the account you used for the purchase.
  2. Open My Downloads — your videos, photosets and DVD downloads are listed as cards.
  3. Use the search box and the type filters to find a title.
  4. To check payment status, open Orders.
When to contact support: If an order shows as paid but the item is missing from My Downloads, contact support with the order number and the exact title.
Open My Downloads Open Orders

Purchases and Orders

What are Orders and My Downloads?

Orders shows every payment and its status. My Downloads shows the content you can actually view and download. Credits and packages are managed on their own pages, not as download cards. Purchases and Orders 1 min read Sign in required

Step by step

  1. Open Orders to see each purchase, its payment method and its status (for example paid, pending, failed, expired).
  2. Open My Downloads to view or download unlocked content.
  3. Check your credit balance on the Credits page and your package on the Packages page.
When to contact support: If Orders shows paid but My Downloads stays empty for that purchase, contact support with the order number.
Open Orders Open My Downloads

Where can I see whether a payment succeeded?

The Orders page shows every purchase with its current status: paid, awaiting, pending, processing, failed, expired or in review. Purchases and Orders 1 min read Sign in required

Step by step

  1. Sign in and open Orders.
  2. Find the purchase — you can filter by open, paid, failed, PayPal or crypto.
  3. Read the status badge of the order.
  4. Open the order details for payment information and available actions.
When to contact support: If a status looks wrong (for example paid at your bank but not on Ampworld), contact support with the order number.
Open Orders

Downloads and Content Access

How do I unlock a videoclip?

Open the videoclip page and either pay for it (PayPal or crypto) or unlock it directly with credits. Downloads and Content Access 1 min read Sign in required

Step by step

  1. Sign in to your account.
  2. Open the videoclip page of the model.
  3. Choose PayPal or crypto to pay, or use your credits to unlock it directly.
  4. After the payment completes, the clip appears under My Downloads with a Download button.
When to contact support: If the clip stays locked after a completed payment, contact support with the order number and the clip title.
Open Credits Open Cart Open My Downloads

How do I unlock a photoset?

Open the photoset page and pay with PayPal or crypto, or unlock it with credits. Unlocked photosets open with View Photos under My Downloads. Downloads and Content Access 1 min read Sign in required

Step by step

  1. Sign in to your account.
  2. Open the photoset page of the model.
  3. Choose PayPal or crypto, or use credits.
  4. After the payment completes, open My Downloads and click View Photos on the photoset card.
When to contact support: If the photoset stays locked after a completed payment, contact support with the order number and the title.
Open Credits Open Cart Open My Downloads

How do I unlock a DVD download?

Open the DVD download page and pay with PayPal or crypto. DVD downloads are digital files — nothing is shipped by post. A Download Package additionally unlocks selected DVD Specials. Downloads and Content Access 1 min read Sign in required

Step by step

  1. Sign in to your account.
  2. Open the DVD download page.
  3. Choose PayPal or crypto to pay.
  4. After the payment completes, download the DVD file from My Downloads.
When to contact support: If the DVD file does not download or shows "Download not available", contact support with the exact DVD title.
Open Cart Open My Downloads View Packages

Why is content still locked?

Content unlocks only after the payment fully completes. The most common causes are a payment that is still pending, failed or expired, or being signed in with a different account. Downloads and Content Access 1 min read Sign in required

Step by step

  1. Check that you are signed in with the account you used for the purchase.
  2. Open Orders and read the status of the order.
  3. If it says pending or processing, give it a short while — do not pay again.
  4. If it says failed or expired, use the retry action on the order.
  5. If it says paid, open My Downloads and search for the title.
When to contact support: If the order is paid but the content is still locked, contact support with the order number and the exact title. A manual check is needed.
Open Orders Open My Downloads Contact Support

Payments

What happens after a successful payment?

The order switches to paid, and your content, credits or package unlock automatically. Content appears under My Downloads; credits appear on the Credits page. Payments 1 min read Sign in required

Step by step

  1. Complete the payment on the payment page (PayPal or the crypto invoice).
  2. The confirmation can take a short while, especially with crypto.
  3. Open Orders — the order should show as paid.
  4. Open My Downloads (content) or Credits (credit packages) to use what you bought.
When to contact support: If the order does not switch to paid long after you completed the payment, contact support with the order number and payment reference.
Open Orders Open My Downloads

How can I pay again?

You retry the existing order from the Orders page — there is no separate pay-again page. Each open, failed or expired order shows its own retry or resume action. Payments 1 min read Sign in required

Step by step

  1. Open Orders.
  2. Find the order that is awaiting, failed or expired.
  3. Use the action shown on that order: Resume reopens a still-valid crypto checkout; Retry starts a fresh payment; an expired crypto cart order offers to restore your cart.
  4. Complete the payment on the payment page. If you close the page, check the order status later under Orders before trying again.
When to contact support: If the retry option is missing, keeps failing, or the order is in review, contact support with the order number.
Retry payment in Orders Open Orders

How do I pay with PayPal?

Choose the PayPal option at checkout. You are taken to PayPal, confirm the payment there, and are returned to Ampworld. Prices are in USD. Payments 1 min read Sign in required

Step by step

  1. Sign in and open the item or your Cart.
  2. Click the Pay with PayPal button.
  3. Sign in at PayPal and confirm the payment.
  4. You are returned to Ampworld. Give the confirmation a short while.
  5. Check Orders — the order should switch to paid.
When to contact support: If PayPal confirmed the payment but the order does not switch to paid after some time, contact support with the order number and your PayPal transaction reference.
Open Cart Open Orders

What happens after a PayPal payment?

PayPal notifies Ampworld automatically. When the confirmation arrives, the order switches to paid and your content or credits unlock — you do not need to do anything else. Payments 1 min read Sign in required

Step by step

  1. Finish the payment at PayPal.
  2. Wait a short while for the automatic confirmation.
  3. Open Orders and check that the order shows paid.
  4. Open My Downloads (or Credits) to use your purchase.
When to contact support: If the order stays unpaid long after PayPal shows the payment as completed, contact support with the order number and PayPal reference.
Open Orders Open My Downloads

My PayPal payment failed

A cancelled or declined PayPal checkout leaves the order open. Nothing was unlocked and you can simply retry from the Orders page. Payments 1 min read Sign in required

Step by step

  1. Open Orders and find the order (it may show as awaiting or failed).
  2. Click the retry action on the order.
  3. Complete the payment at PayPal without closing the PayPal page early.
  4. If PayPal keeps declining, the cause is usually on the PayPal side (card, balance, limits) — try again later or use another payment method.
When to contact support: If you were charged even though the order shows failed, contact support with the amount, date and PayPal reference.
Retry payment in Orders Open Orders

PayPal charged me but the order is not paid

Sometimes the confirmation simply needs a short while. If the order stays unpaid although PayPal shows the money as sent, support must check it manually — do not pay a second time. Payments 1 min read Sign in required

Step by step

  1. Give the confirmation a short while and refresh Orders.
  2. Check in your PayPal account that the payment really shows as completed.
  3. Note the exact amount, the date and the PayPal transaction reference.
  4. Do not pay again.
  5. Contact support with these details and the order number.
When to contact support: This case always needs a manual support check. Include your account email, the order number, the amount, the date and the PayPal transaction reference.
Open Orders Contact Support

How do I retry a PayPal payment?

Open the order on the Orders page and use its retry action. It restarts the same purchase — you never need to build a new cart for a retry. Payments 1 min read Sign in required

Step by step

  1. Open Orders.
  2. Find the awaiting or failed PayPal order.
  3. Click the retry action.
  4. Complete the payment at PayPal.
  5. If you already own the content, the order shows a link to My Downloads instead — you do not need to pay again.
When to contact support: If the retry keeps failing or no retry action is shown, contact support with the order number.
Retry payment in Orders Open Orders

Crypto Payments

How do I pay with crypto?

Choose the crypto option at checkout. A secure payment page opens and shows the coin, network, exact amount and payment address. Pay exactly what the page shows. Crypto Payments 1 min read Sign in required

Step by step

  1. Sign in and choose the crypto payment option on the item or in the Cart.
  2. Read the coin, network, amount and address on the payment page.
  3. Send exactly that amount, with that coin, on that network, from your wallet.
  4. If possible, keep the payment page open so you can see the confirmation.
  5. If you closed the page, check the status later under Orders.
When to contact support: If your wallet shows the payment as sent but the order is not paid after some time, contact support with the order number and the transaction ID.
Open Cart Open Orders

How do I buy crypto for the first time?

You buy crypto at a crypto exchange or broker — a company where you open an account, verify your identity, and pay with normal money. Then you send the coins to the Ampworld payment address. Crypto Payments 1 min read

Step by step

  1. Choose a reputable crypto exchange or broker available in your country. An exchange is a company that sells crypto for normal money.
  2. Create an account there. Most providers require an identity check — this is normal.
  3. First open your Ampworld crypto invoice and read which coin it asks for.
  4. Buy that coin at the exchange, a little more than the invoice amount is safer than exactly the amount.
  5. Send the coin either to your own wallet first, or directly to the invoice address — always using the exact coin, network and amount the invoice shows.
  6. Check how your provider handles the network fee: some add it on top, others take it out of the amount you send. The full invoice amount must arrive.
  7. Do not change the invoice amount yourself. If unsure, check with the provider before sending.
When to contact support: Ampworld support cannot set up or verify an exchange account for you — contact the exchange for account problems. For invoice questions, contact Ampworld support.
Contact Support

Where can I buy crypto?

At a crypto exchange or broker. Examples of services that may be available in your country include well known crypto exchanges and brokers. Check availability and fees directly with the provider — none of them are Ampworld partners. Crypto Payments 1 min read

Step by step

  1. Search for a reputable crypto exchange or broker available in your country.
  2. Compare fees and payment methods (card, bank transfer) on the provider's own website.
  3. Create an account and complete the identity check.
  4. Buy the coin your Ampworld invoice asks for, and make sure you can send (withdraw) it yourself.
When to contact support: For problems with an exchange account, contact that exchange — Ampworld cannot help with third-party accounts.
Contact Support

How do I pay from a wallet?

Open your wallet app, choose Send, scan or paste the address from the payment page, enter the exact amount, check the network, and send. Crypto Payments 1 min read Sign in required

Step by step

  1. On the payment page, note the coin, network, amount and address.
  2. Open your wallet app and choose Send.
  3. Scan the QR code, or copy and paste the address.
  4. Enter the exact amount the invoice shows.
  5. Confirm the wallet uses the same network the invoice shows.
  6. Send, then return to the payment page and wait for the confirmation.
When to contact support: If the payment stays unconfirmed long after sending, contact support with the order number and transaction ID.
Open Orders

How do I pay when the wallet is on the same phone?

You cannot scan a QR code on the same screen. Use the Open in wallet button or link on the payment page, or copy the address and amount into the wallet by hand. Crypto Payments 1 min read Sign in required

Step by step

  1. On the payment page, look for an Open in wallet button or payment link.
  2. Tap it — your wallet app should open with the details filled in.
  3. Check the coin, network and amount carefully before you confirm.
  4. Confirm in the wallet, then return to the browser and wait for the confirmation.
  5. If tapping does nothing, copy the address and the exact amount into your wallet manually.
When to contact support: If the wallet opens with wrong details or the payment stays unconfirmed, contact support with the order number.
Open Orders

How do I copy the payment address?

Use the copy icon next to the address on the payment page, then paste it into the To / Address field of your wallet. Never type a crypto address by hand from memory. Crypto Payments 1 min read Sign in required

Step by step

  1. On the payment page, tap the copy icon next to the address.
  2. In your wallet, paste it into the To / Address field.
  3. Compare the first and the last characters of the address — they must match.
  4. Enter the exact amount and check the network before sending.
When to contact support: If you are unsure whether an address is correct, do not send — contact support first.
Open Orders

Which coin and network should I use?

Always exactly the coin and network your payment page shows for this invoice. Do not guess and do not use a different network because it is cheaper — a wrong network can lose the payment. Crypto Payments 1 min read Sign in required

Step by step

  1. Read the coin name on the payment page.
  2. Read the network on the payment page.
  3. In your wallet or exchange, select exactly that coin and that network.
  4. If your wallet offers several networks for a coin, pick the one the invoice shows.
When to contact support: If the invoice details are unclear, do not guess — contact support before sending.
Open Orders Contact Support

Why did the invoice expire?

A crypto invoice is only valid for a limited time. If the payment does not arrive in time, the invoice expires. An expired invoice cannot be reused — start a new payment from Orders. Crypto Payments 1 min read Sign in required

Step by step

  1. Do not send crypto to an expired invoice.
  2. Open Orders and find the expired order.
  3. Use the retry action to create a new payment, or restore your cart for a cart order.
  4. Complete the new payment promptly.
When to contact support: If you already sent crypto to an invoice that then expired, contact support with the order number and the transaction ID — this needs a manual check.
Retry payment in Orders Open Orders Contact Support

Why is my crypto payment pending?

After you send crypto, the network must confirm it — this can take some time and varies. The order updates only after the confirmation arrives. Do not pay a second time while it is pending. Crypto Payments 1 min read Sign in required

Step by step

  1. Open Orders — the order may show pending or processing until the network confirms.
  2. Do not send the payment again.
  3. Refresh Orders after a while.
  4. Your wallet saying "completed" only means it was sent — the network confirmation can still take time.
When to contact support: If it stays pending long after your wallet shows it as confirmed, contact support with the order number and the transaction ID.
Open Orders Contact Support

What is an underpayment?

An underpayment means less than the invoice amount arrived at the payment address. A common cause is a wallet or exchange fee taken out of the amount you sent. An underpaid order does not unlock automatically. Crypto Payments 1 min read Sign in required

Step by step

  1. The full invoice amount must arrive at the payment address.
  2. Before sending, check whether your wallet or exchange adds the fee on top or deducts it from the amount sent.
  3. Do not increase the invoice amount on your own — send what the invoice asks and make sure the fee does not reduce it.
  4. If less arrived: do not send a second payment to top it up on your own — contact support first.
When to contact support: An underpayment always needs a manual check. Contact support with the order number, the transaction ID and the amount you sent. No automatic top-up matching or unlock can be promised.
Open Orders Contact Support

What happens if I send too much?

An overpaid invoice may need a manual check — it is not guaranteed to be recognised or unlocked automatically. Do not pay again; contact support with your order number and transaction ID. Crypto Payments 1 min read Sign in required

Step by step

  1. Do not pay again.
  2. Keep your order number and the transaction ID ready.
  3. Contact support so they can check it manually.
When to contact support: Overpayments always go through support. No automatic unlock and no refund of the extra amount can be promised — a person will review your case.
Open Orders Contact Support

What happens if I use the wrong network?

A payment sent with the wrong coin, or on the wrong network, may never arrive at the invoice and may not be recoverable. Stop, do not send anything else, and contact support. Crypto Payments 1 min read Sign in required

Step by step

  1. Stop — do not send anything else to the same invoice.
  2. Write down which coin and which network you used.
  3. Find the transaction ID in your wallet or exchange.
  4. Contact support with the order number, coin/network used, and the transaction ID.
When to contact support: A wrong-coin or wrong-network payment always needs a manual check and may not be recoverable — no recovery can be promised.
Contact Support

Where can I find the transaction ID?

The transaction ID (also called TXID or hash) identifies your payment on the blockchain. Support usually needs it for crypto cases. You find it in your wallet or exchange history. Crypto Payments 1 min read

Step by step

  1. Open your wallet or exchange.
  2. Open the history and find the payment you sent to Ampworld.
  3. Open the details of that transaction.
  4. Copy the value labelled Transaction ID, TXID or Hash.
When to contact support: Include the transaction ID in every crypto support request — it lets support locate your payment.
Contact Support

Credits and Rewards

How do I use credits?

Credits unlock videos and photosets directly, without going through a checkout. Credits always use the regular credit prices — cart discounts and coupons apply to PayPal checkout only. Credits and Rewards 1 min read Sign in required

Step by step

  1. Sign in and make sure you have enough credits (shown on the Credits page and on My Downloads).
  2. Open the video or photoset you want.
  3. Choose the credits option to unlock it.
  4. The item appears under My Downloads right away.
When to contact support: If credits were deducted but the content did not unlock, contact support with the title and your account email.
Open Credits Open My Downloads

How do I buy credits?

Choose a credit package on the Credits page and pay with PayPal or crypto. Credits are added to your account after the payment completes. Credits and Rewards 1 min read Sign in required

Step by step

  1. Sign in and open the Credits page.
  2. Choose a credit package.
  3. Pay with PayPal or crypto.
  4. After the payment completes, your new balance shows on the Credits page.
When to contact support: If the credit order shows paid but your balance did not increase after some time, contact support with the order number.
Open Credits Open Orders

What is the difference between Credits and Loyalty Points?

Credits are bought with money and unlock regular videos and photosets. Loyalty Points are a free bonus you earn through activity and purchases; you spend them only on special reward clips on the Rewards page. Credits and Rewards 1 min read Sign in required

Step by step

  1. Buy credits on the Credits page; spend them on regular content.
  2. Earn Loyalty Points automatically, for example through visits and completed purchases.
  3. Spend Loyalty Points on reward clips on the Rewards page.
  4. The two balances are completely separate and cannot be converted into each other.
When to contact support: If points for a completed purchase are missing after some time, contact support with the order number.
Open Credits Open Rewards

How do Loyalty Points and Rewards work?

Loyalty Points are a free bonus system. You earn points through activity on Ampworld — for example visits and completed purchases — and spend them on reward clips on the Rewards page. Point values are shown there. Credits and Rewards 1 min read Sign in required

Step by step

  1. Sign in and open the Rewards page to see your points balance.
  2. Earn points automatically through visits and completed purchases.
  3. Choose a reward clip and unlock it with your points.
  4. Unlocked reward clips play directly on the Rewards page.
When to contact support: If points for a completed purchase are missing after some time, or a redeemed clip does not unlock, contact support with the order number.
Open Rewards Contact Support

Account and Login

Facebook login no longer works

Try the Facebook button again and complete every Facebook prompt. If it still fails, use another sign-in method you have used before, or set a password via Forgot Password. Account and Login 1 min read

Step by step

  1. On the Sign In page, click the Facebook button again and complete the Facebook prompts.
  2. If it fails, try another sign-in button you have used before (Google, Twitter, Yahoo).
  3. If you have a password, sign in with your email and password instead.
  4. Not sure whether you have a password? Use Forgot Password? with your account email to set one.
When to contact support: If no sign-in method works and the reset email does not arrive, contact support with your account email and the button you normally use. Support cannot see or change your Facebook account.
Sign In Reset Password Contact Support

How do I manage my account?

Everything lives in Settings: profile photo, username, visibility, email address, social sign-in, two-factor authentication, password, notification and marketing preferences, and account deletion. Account and Login 1 min read Sign in required

Step by step

  1. Sign in and open Settings.
  2. Choose the section you need: Basic (photo, username, visibility), Auth (email, social sign-in, 2FA, password), or Advanced (preferences, notifications, marketing).
  3. Make your change and save it with the button in that section.
  4. To close your account, use the Delete Account section at the bottom.
When to contact support: If a change does not save, or you cannot reach Settings because you cannot sign in, contact support with your account email.
Open Settings Contact Support

Memberships and Packages

How do memberships and packages work?

Download Packages come as 3, 6 or 12 month options. An active package gives you access to selected DVD Specials. The exact benefits are listed on the Packages page. Memberships and Packages 1 min read Sign in required

Step by step

  1. Open the Packages page and compare the 3, 6 and 12 month options.
  2. Choose a package and pay with PayPal or crypto.
  3. After the payment completes, browse the DVD Specials on the Specials page.
  4. My Downloads also shows whether your Download Package is active.
When to contact support: If a paid package is not active after some time, contact support with the order number.
View Packages Open My Downloads

Technical Problems

How do I fix a download problem?

Most download problems are fixed by retrying on a stable connection, using the browser download button, or trying another browser. Technical Problems 1 min read Sign in required

Step by step

  1. Open My Downloads and click Download on the item (View Photos for a photoset).
  2. If nothing happens, wait a few seconds and click once more.
  3. If the file opens inside the browser, use the browser download button or right-click and choose Save as.
  4. If a download stops halfway: delete the broken file, use a stable connection, and download again without closing the tab.
  5. Try a different browser (Chrome, Firefox, Safari or Edge).
When to contact support: If the item shows "Download not available", or the file is still corrupted after a clean retry, contact support with the exact title, your browser and your device.
Open My Downloads Contact Support

Become an Ampworld Model

How can I become an Ampworld model?

Fill in the application form on the Application page. Required: name, email, city, country, kind of amputation and cause of amputation. The team reviews every application. Become an Ampworld Model 1 min read

Step by step

  1. Open the Application page.
  2. Fill in the required fields: name, email, city, country, kind of amputation, cause of amputation.
  3. Optionally add your Instagram, Facebook, extra details and photos (PNG, JPG or GIF).
  4. Submit the form. The Ampworld team will review your application.
When to contact support: Decisions and timelines cannot be promised here. For questions the form does not answer, contact support with the email you used to apply.
Open Application Contact Support

Contact Support

What information should I send to support?

Support is reached by email at mail@ampworld.org (also via Facebook and Instagram, linked on the Help page). A complete first message gets you help fastest. Contact Support 1 min read

Step by step

  1. For order or payment problems: include your account email, the order number (from Orders), a short description, the payment method, the amount and the date.
  2. For crypto: also include the transaction ID (TXID).
  3. For PayPal: also include the PayPal transaction reference.
  4. For download or technical problems: include the exact title, your browser, your device and the exact error message.
  5. Never share your password — support will never ask for it.
When to contact support: A real person reviews every request. Support cannot promise refunds, credits or unlocks in advance.
Contact Support

Still need help?

Include your account email, the order number and a short description. For crypto payments also include the transaction ID.

Please do not include passwords, payment card data, or session details.